unified
communications system (UCS) is a new technological architecture whereby
communication tools are integrated so that businesses can manage all their
communications in one entity instead of separately. In short, unified communications solutions
bridges the gap between VoIP and other computer related communication
technologies.
Unified communications also gives better control over
important features like presence and single number reach.
What Unified Communications Encompasses Since we are
speaking of integration, just everything at the service of communication can be
integrated. Here is a list of the most common unified communications examples: Unified
messaging and multimedia services this includes voice communication in all
its forms, voicemail, email, fax and other types of multimedia elements like
pictures, animations, video etc. Real-time communications real-time
systems involve getting immediate processing and response after input.
Examples are conferencing, call screening, instant messaging, paging etc. Data
services this includes information delivery like web data, online services
etc. Transactions this covers transactions made online, through the
web or otherwise, like e-commerce, enterprise applications, online banking etc.
How Can Unified Communications Be Useful? Here are some
examples of how unified
communications solutions can be useful: - People that rely on mobility
in connection can remain connected with their softphones or wireless IP
handsets even when they are outside the office or home. - Enterprises can
considerably reduce costs incurred for accommodating workers, with all the
implications, by allowing them to work from home. Moreover, remote human
resource can be tapped from at no increased cost and without the normal delays
due to geographical distance. - Web and video conferencing calls will allow for
better interactivity and subsequently better productivity, thereby reducing the
cost on travel and telecoms. - You as a business will have registrations and
fewer bills to worry about, as you might be having all your services from one
single provider, and be reached through one single number.
